The Fair Credit Reporting Act (FCRA) ensures that companies notify consumers of any possible adverse actions to a consumer, based on company reporting.
When we send customers a FCRA notice, it's to ensure that we meet our legal obligation to inform them of the insurance score and driving history reports that we ran when they requested an insurance quote from us. We might also run a "soft pull" credit check in order to complete quotes. This does not affect a customer's credit score.
If a customer purchased a policy before receiving a FCRA notice, please advise them that their current rate is not affected. If they did not purchase a policy, let them know that they can disregard our notice.